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Monitoring

Our Central Station Monitoring Center

The Latest in Security and Fire Alarm Monitoring Technology

Residential Alarm Monitoring

– We monitor systems by all major alarm manufacturers.
– Our local operators have direct access to responding authorities.
– We operate a UL (Underwriters’ Laboratories) listed central station monitoring center.
– Our central station monitoring center is CSAA Five Diamond Certified.
– In addition to telephone monitoring, we offer the latest in cellular, internet, and radio monitoring.
– Insurance discounts are frequently available because most insurance companies offer discounts of up to 20%
off of homeowners’ policies when proof of our monitoring is shown.

Commercial Alarm Monitoring

– We monitor commercial security and fire systems by all major alarm manufacturers.
– We can monitor every time your system is armed or disarmed and send you a report electronically at your desired frequency.
– You can even specify allowable times for your employees to be opening and closing your facilities.  If any activity occurs outside those hours, our operators will notify you immediately.
– We also offer a notification service where any opening and closing signals get sent to you instantly via email (even to your mobile telephone or PDA).
 

Cellular Monitoring Many people are relying on their cell phones for all their voice calls. We can add a Cellular monitoring device to most alarm panels and allow you to discontinue your expensive home telephone service.

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Most alarm panels use a landline telephone to communicate with the monitoring Central Station, but many people are opting to discontinue that expensive service and just use their cell phones for their voice calling. Most alarm panels made in the past 10 years can accept a Cellular Communicator to send its signals. Besides lower overall cost, this gives you the added benefit of higher security, since there are no phone wires for a potential burglar to cut.

Basic Cellular If all you need is the ability to replace your home telephone for monitoring, we have a basic system which works with almost all alarm panels.

Remote Access If you desire to connect with your Internet-enabled mobile device (laptop, tablet, smart phone), we have a line of Cellular devices and services that do just that. You can see the status of your alarm system from anywhere as long as you have an active Internet connection from your remote location. Imagine…

  • being able to arm/disarm your system remotely
  • getting an alert on your mobile device when someone arms and disarms the alarm (a child coming home from school, a home watcher making his weekly checks, etc.)

Please call us at 941-625-9700 to discuss your particular needs.

Internet Phone Many people are switching telephone service to Voice over Internet Providers (Vonage, AT&T CallVantage®, and
Comcast, etc). This can save money for many subscribers, BUT there are some things you may wish to know about VoIP.

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If you are considering switching from your current Plain Old Telephone Service (POTS) to Voice over Internet Protocol (VoIP) to save money on long distance calls, please consider the following information.

VoIP providers like Vonage, AT&T CallVantage®, and Comcast are quick to point out your potential dollar savings, but not all providers are quick to point out the limitations regarding your monitored alarm system. Since your connection to the Internet must be available to provide any telephone service, every piece of equipment in the “chain” (modem, router, hub, telephone adapter, etc.) must be receiving power. If the only source of power is your electric utility company, your telephone service (and your connection to the alarm monitoring station) WILL NOT FUNCTION during power outages. If you choose to gamble that your power outages will be brief, please realize that some equipment may not reset itself reliably after even a brief power outage. This can mean someone has to be at the premises after power is restored to reset the Internet equipment – not so convenient if you are away on vacation.

One way to remedy this mode of failure is to ensure that you have battery backup power supplies for all the required equipment. Even when a human user may find no degradation of the voice call over VoIP, the fact remains that the VoIP system relies on converting the normal analog signals into data packets for transmission via the Internet and then back to analog signals for reception by the equipment at the alarm monitoring station. Sometimes this process breaks up alarm signal packets in a way that prevents the signal from being properly received. It has been proven that much of the industry’s existing receiving equipment cannot reliably process all signals transmitted via VoIP. Whichever Internet Service Provider you use, chances are good it will need to disable your service from time to time for varying periods to perform maintenance, upgrades, or just to reboot their equipment. You may not notice it much since they typically schedule such periods for the middle of the night. That also happens to be a time when you especially want your monitored alarm system fully reliable.

Most alarm systems will emit a beeping sound while the phone service is inoperative, possibly disturbing your sleep and forcing you to acknowledge the condition to silence it. Unlike your normal telephone service which connects you directly and displays your address to the local 911 dispatcher automatically, calls to 911 over VoIP are often intercepted and re-routed by the VoIP provider – possibly delaying your connection to assistance. Additionally, it becomes the responsibility of the premise owner to ensure the VoIP provider has your proper address on file and has an Enhanced 911 system.

With the limitations described above, Security Alarm Corporation can continue to monitor your premises utilizing only the telephone service provided with VoIP. However, if you are uncomfortable with some or all of the issues that arise with VoIP monitoring, you may wish to add an alternative communication path. There are currently two options available, both utilizing wireless technology – GSM Cellular using the cellular telephone networks, and SAFECOM using radio frequencies licensed to Security Alarm Corporation. Both add a separate transmitter/receiver to most existing alarm panels which are programmed to transmit alarm signals to the alarm monitoring station wirelessly, completely independent of POTS or VoIP lines. As with your existing alarm panel, the wireless communication devices have high operational reliability by using backup electrical power from the alarm panel’s internal battery in the event of a utility power outage.